Products are sanitized to order as soon as your purchase is processed and payment has been received in full. For individual and small orders please allow 5-7 business days for your order to ship. For larger orders of over 50 units, you will be notified of your order and shipment status. Due to the nature of COVID-19 and the current high demand of personal protection equipment (PPE), your order may be delayed. We will notify you of any changes to your order status or potential delays.
NOTE ON SHIPPING (September 2020)
The postal service and delivery companies have informed us there could be delays in shipping due to COVID-19. This could result in delays in receiving your product and shipping could vary depending on their abilities. Please note that we cannot control the rate at which shipping occurs. We will not refund money or return products due to shipping delays. As shipping improves, we will ensure that products reach you upon our guaranteed terms. We accept no responsibility for the postal service or the shipping company’s ability to deliver a product for which we have no control. When purchasing a product from Whole Medical Supplies, you acknowledge that you understand these conditions and accept all responsibility for shipping and delivery. You knowingly understand and agree to these terms regarding shipping delays and our refund policy.
RETURN & EXCHANGE POLICY
Order Cancellation Policy:
All orders, which are canceled by the customer, will incur a 30% warehouse and vendor re-stocking fee per item returned. If the customer calls to cancel an order, but your goods are already in transit with the shipping provider, then a re-stocking fee will apply. This is necessary because the item has already been sanitized, packed, shipped, and has left the warehouse on a shipping vehicle.
Damaged Merchandise Return Policy:
When you receive your product, please examine it carefully. If you receive a damaged box, examine the contents immediately and refuse delivery if the merchandise is damaged. If, after accepting/signing for a product, you discover damaged merchandise, please report the damage within 24 hours and initiate the return authorization request to firstname.lastname@example.org. Failure to report shipping damages within 24-hours of product delivery may result in us not being able to replace, return, or refund your damaged goods.
When damage is reported promptly, a product replacement will be sent out with no additional charges. You will normally be instructed to return the damaged product to the manufacturer at the manufacturer’s expense. Please take photos and document your products’ shipping damage, as this will allow Whole Medical Supplies to file an insurance claim with the shipping provider to initiate the reimbursement for your damaged item.
Occasionally, a manufacturer will make minor changes to a product; Whole Medical Supplies is not responsible for minor manufacturing / manufacturer design changes that may occur with a product. Whole Medical Supplies is not responsible for slightly variations in color that may exist in certain products as each web-browser is unique and will display colors on the spectrum with a slight degree of uniqueness.
Non-Damaged Merchandise Return & Replacement Policy:
Due to the nature and use of personal protections products and the safety of our customers, returns that are damaged will not be accepted. We cannot resell products used for personal protection. Once you have placed an order and purchased a product we cannot ensure that you did not use it, tamper with the product, or cause any other malfunction or defect to the product. Because of sanitation issues, refunds cannot be made or given for purchases. Please ensure that you want to purchase our product before payment.
Replacements are only given when product is damaged during the shipping process or a malfunction that we can identify was caused by us, the shipping company, and not by the customer. All other replacements will not be accepted due to the nature and safety of personal protection gear.
Non-Refundable Outbound Shipping Charges:
All outbound shipping and freight charges on all PPE products, packages, shipments, and purchases are non-refundable.
Package and Parcel Delivery Refusal Policy:
After placing a Whole Medical Supplies order, if the customer refuses delivery of a package or if the package is returned as undeliverable to the delivery address the customer provided, then the customer will be responsible for refusal shipping charges, return shipping charges, and product restocking fees of up to 15%. Please ensure that you understand how the ordered item(s) will be delivered and make arrangements to receive the order when it arrives at the ship to address that is provided with the Whole Medical Supplies order. This policy applies to all Whole Medical Supplies orders and is applicable to all deliveries.